Privacy Policy
This Privacy Policy explains how CS Interview Lab ("we", "us") handles personal information related to the AI English Customer Service Interview Prep Kit (the "Product").
Merchant of record
Purchases are processed by Creem, which acts as merchant of record. Creem collects and processes your payment details, billing address, and tax information under its own privacy policy. We never see or store your full payment card details.
Information we receive
- Your name and email address, shared by Creem to confirm your order and deliver the Product
- Order details such as the product purchased, date, and amount
- Any messages you send to our support email
How we use it
- To deliver the Product and provide support
- To process refund requests
- To meet legal, tax, and accounting obligations
We do not sell your personal information and do not send marketing emails without your consent.
Third parties
We share information only with service providers needed to run the business, such as Creem (payments) and Notion (template hosting), and when required by law.
Retention
We keep order records as long as needed for support and legal or tax purposes, then delete them.
Your rights
Depending on where you live (for example, the EU, UK, or California), you may have the right to access, correct, or delete your personal information. Email us to make a request.
Contact
CS Interview Lab · support@harborkits.com